Press Release
Mail Attender® for Notes 6.4 Introduces a Customized, Proficiency Level Interface
Pittsburgh, PA, July 24, 2007 – Sherpa Software today announced a series of product enhancements to Mail Attender for Lotus Notes that includes a customizable, proficiency level installation to improve usability for the administrators and an expansion of the exporting and reporting capabilities while still offering a non-invasive, platform independent architecture to companies addressing archiving, compliance and storage management requirements.
Mail Attender Version 6.4 takes specific aim at easing the administrator experience to quickly set up archiving and retention policies. The interface of Mail Attender includes a new, industry-first, proprietary proficiency-driven menu system. This menu allows administrators to specify his/her proficiency level within the product to maximize the efficiency in setting up their email management policies. Based on the selected proficiency (novice, moderate, expert), the menu options will change to reflect higher level administrative options or scaled down step-by-step oriented instructions. In addition, self-guided tutorials that cover the major functionality within the product have been created. And, in an effort to improve error resolution, the administrators can now predetermine what actions will be taken should an error occur. This includes having the errors emailed directly to Sherpa’s Technical Support Team for quicker customer response times.
“As Mail Attender nears its 10-year anniversary, we approached this version with a clear intent to improve usability, customer support and manageability for the administrator,” says Jeff Tujetsch, Senior Product Manager, Sherpa Software. "Improving the administrator experience and efficiencies, by offering various ways to customize the product based on proficiency levels, allows Mail Attender to couple an adaptable, easy-to-use interface with a flexible, non-invasive architecture that eases administrators’ monitoring and configuration time.”
The reporting and exporting capabilities within Mail Attender have also undergone some major changes. Dozens of new reports have been created that provide in-depth details and easy to review results. In addition, report customization options for generating reports by dates, users, servers, etc. have been introduced. Furthermore, new views have been introduced to provide the ability to export data into comma or tab delimited text files and automated status reports have also been added.
About Sherpa Software
Sherpa Software is a privately held company based in Pittsburgh, Pennsylvania with a worldwide distribution channel. Sherpa designs and develops groupware utility software targeted to provide archiving, email management, policy enforcement and content discovery functionality that is not inherent within IBM Lotus Notes or Microsoft Exchange. Products include: Mail Attender for Notes and Exchange, Discovery Attender for Notes and Exchange, Archive Attender for Exchange, File Attender for Notes and Database Attender for Notes.
For Immediate Release
Contact: Cathy Capizzi
(412) 206-0005 x207
ccapizzi@sherpasoftware.com